Terms of Sale

Terms of Sale

1. Shipping Policy

Shipping and Handling within Canada
Shipping and handling charges are flat-rate fees:
  • Order totals up to $34.99 will be charged $14.99.
  • Order totals from $35.00 to $134.99 will be charged $19.99.
  • Order totals $135.00 or more will be charged $24.99.
  • Orders shipped to Canadian territories, regardless of price, will be charged $39.99.
Applicable sales taxes will be added to orders.
Shipping and handling fees are non-refundable.
All parts orders are shipped via UPS.
Orders may not be shipped to P.O. boxes.
Expect your order to arrive within 21 business days.
U.S. and International Orders
Customers residing in the United States must visit https://parts.broan-nutone.com to place an order. International customers, please contact Customer Service for freight charges.

2. Cancellation Policy

Order Cancellation
Venmar Ventilation ULC will not accept changes to orders once the order is confirmed.You must have placed your order while logged into your online account to be able to cancel your order.
Orders may be cancelled the same day they are placed, before 11:59 p.m. EST. Orders that have been prepared for shipping cannot be cancelled.


3. Return Policy

Venmar Ventilation ULC will accept returns of parts if we are notified within 30 days of the order delivery. Returned parts must be in their original packaging, unused and fit for resale. 
The refund amount corresponds to the purchase price of the product and does not include the original shipping charges.
Unless the product is defective or is being returned due to an error directly attributable to Venmar Ventilation ULC, the refund amount will be the purchase price of the product and will not include the original shipping charges. You will assume return shipping charges and any damage sustained during the return shipment.
To return a product, you must first obtain a Return Merchandise Authorization (RMA) number before the end of the applicable return period. To obtain an RMA number, complete and send the RMA form via the available link in the shipping confirmation email related to your order.
Any product returned to Venmar Ventilation ULC without proper authorization will be considered an unauthorized return; the customer will not receive a credit note for the product, and Venmar Ventilation ULC will not return the product to the customer. 
For instructions, please refer to our FAQ page.
Venmar Ventilation ULC will issue a refund within 15 days of receipt of products.


4. Disclaimer and Limitation of Liability

Venmar Ventilation ULC (hereafter “Venmar”) is not responsible for errors or omissions, or for the results obtained from the use of the information displayed on our website. All information provided on the site is “as is,” and Venmar does not guarantee the completeness, accuracy, or timeliness of the results obtained from the use of this information. The content displayed is used by you without any guarantee or warranty of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
You hereby understand and agree that you obtain any parts, material, or data from Venmar and use them at your own discretion and risk and that Venmar is not responsible and will not be held responsible for any damages you may incur. Any information, written or oral, obtained by you from Venmar is for informational purposes only and is not a guarantee or warranty of any type, unless specifically expressed and set forth in our Terms and Conditions.
Limitation of Liability
You hereby understand and agree that under no circumstance shall Venmar be liable to any user on account of the user’s use or misuse of any parts or information received from Venmar. Venmar disclaims all liability or responsibility for any direct, indirect, incidental, special, consequential, exemplary, compensatory, punitive, and/or monetary damages, including but not limited to damages for personal injury, bodily injury, loss of profits, goodwill, usage, data, or other losses of any kind.
Claims relating to this agreement or pertaining to limitation of liability shall apply to prevent recovery of monetary, direct, indirect, incidental, consequential, special, exemplary, and disciplinary damages whether such claims are based on warranty, contract, or otherwise. Venmar shall not be liable for the use of or the inability to use the parts or for service, or unauthorized access to or alteration of data, statements, or conduct of any third party pertaining to service, and any other matter relating to service.
Venmar, as the seller, makes no express or implied warranties to the buyer, except the hereinabove described express warranty. Venmar disclaims any implied warranty of merchantability of these goods, or of the fitness of the same for any purpose.

5. Limited Warranty

This Limited Warranty is effective on all products sold by Venmar Ventilation ULC as of October 1, 2019.  Any Product purchased prior to that date will have included warranty terms in the Installation Guides that may differ from these and will govern such purchase.  Additionally, certain Products purchased after October 1, 2019 may include distinct warranty terms in the Installation Guides.  In any circumstances where such terms included in the original packaging and Installation Guides differs from the terms provided for herein, those terms will supersede and govern.    In all other circumstances, the following Limited Warranty Terms will govern.
Warranty Period and Exclusions: Venmar Ventilation ULC (the “Company”) warrants to the consumer purchaser of its product (“you”) that the product (the “Product”) will be free from material defects in the Product or its workmanship for a period specified on the chart (or, if no period is specified for the Product, then for a period of one (1) year), starting on the date of original purchase (or such longer period as may be required by applicable law).
The limited warranty period for any replacement parts provided by the Company and for any Products repaired or replaced under this limited warranty shall be the remainder of the original warranty period (or such longer period as may be required by applicable law).
This warranty does not cover consumables including, but not limited to, fluorescent lamp starters, light bulbs, tubes and belts, fuses, filters, ducts, roof caps, wall caps, ducting accessories, cable connectors and repellent cartridges or repellent cartridge refills, or any additional accessory that may be purchased separately and installed with the Product. This warranty also does not cover (a) normal maintenance and service, (b) normal wear and tear, (c) any Products or parts which have been subject to misuse, abuse, abnormal usage, negligence, accident, improper or insufficient maintenance, storage or repair (other than repair by the Company), (d) damage caused by faulty installation, or installation or use contrary to recommendations or instructions, (e) any Product that has been moved from its original point of installation, (f) damage caused by environmental or natural elements, (g) damage in transit, (h) natural wear of finish, (i) Products in commercial or nonresidential use, (j) damage caused by fire, flood or other act of God, (k) consumable parts, (l) cosmetic damage, including but not limited to scratches or dents, or (m) Products with altered, defaced or removed serial numbers. This warranty covers only Products sold to consumers in Canada by the Company or Canadian distributors authorized by the Company.
This warranty supersedes all prior warranties and, subject to applicable law, is not transferable from the original consumer purchaser.
No Other Warranties: This Limited Warranty contains the Company’s sole obligation and your sole remedy for defective Products. The foregoing warranties are exclusive and in lieu of any other warranties and conditions, express or implied.  TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY DISCLAIMS AND EXCLUDES ALL OTHER EXPRESS WARRANTIES AND CONDITIONS, AND DISCLAIMS AND EXCLUDES ALL WARRANTIES AND CONDITIONS IMPLIED BY LAW, INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. To the extent that applicable law prohibits the exclusion of implied warranties or conditions, the duration of any applicable implied warranty or condition is limited to the period specified for the express warranty above. Some jurisdictions (which may include the Province of Quebec) do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Any oral or written description of the Product is for the sole purpose of identifying it and shall not be construed as an express warranty.
Whenever possible, each provision of this Limited Warranty shall be interpreted in such manner as to be effective and valid under applicable law, but if any provision is held to be prohibited or invalid, such provision shall be ineffective only to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or the other remaining provisions of the Limited Warranty.
Remedy: During the applicable limited warranty period, the Company will, at its option, provide replacement parts for, or repair or replace, without charge, any Product or part thereof, to the extent the Company finds it to be covered by and in breach of this limited warranty under normal use and service. The Company will ship the repaired or replaced Product or replacement parts to you at no charge. You are responsible for all costs for removal, reinstallation and shipping, insurance or other freight charges incurred in the shipment of the Product or part to the Company. If you must send the Product or part to the Company, as instructed by the Company, you must properly pack the Product or part—the Company is not responsible for damage in transit. The Company reserves the right to utilize reconditioned, refurbished, repaired or remanufactured Products or parts in the warranty repair or replacement process. Such Products and parts will be comparable in function and performance to an original Product or part and warranted for the remainder of the original warranty period (or such longer period as may be required by applicable law).
Company reserves the right, in its sole discretion, to refund the money actually paid by you for the Product.    If the Product or component is no longer available, replacement may be made with a similar product of equal or greater value, at Company’s sole discretion.  This is your sole and exclusive remedy for breach of this limited warranty.
Some jurisdictions (which may include the Province of Quebec) do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from jurisdiction to jurisdiction.  The disclaimers, exclusions, and limitations of liability under this warranty will not apply to the extent prohibited by applicable law.
This warranty covers only replacement or repair of defective Products or parts thereof at the Company’s main facility and does not include the cost of field service travel and living expenses.
Any assistance the Company provides to or procures for you outside the terms, limitations or exclusions of this limited warranty will not constitute a waiver of such terms, limitations or exclusions, nor will such assistance extend or revive the warranty.
The Company will not reimburse you for any expenses incurred by you in repairing or replacing any defective Product, except for those incurred with the Company’s prior written permission.
How to Obtain Warranty Service: To qualify for warranty service, you must (a) notify the Company at the address or telephone number stated below within seven (7) days of discovering the covered defect, (b) give the model number and part identification and (c) describe the nature of any defect in the Product or part. At the time of requesting warranty service, you must present evidence of the original purchase date. If you cannot provide a copy of the original written limited warranty, then the terms of the Company’s most current written limited warranty for your particular product will control. The most current limited written warranties for the Company’s products can be found at parts.broan-nutone.ca.
 All parts sold on parts.broan-nutone.ca and pieces.broan-nutone.ca  30 days
Venmar Ventilation ULC
550, boul. Lemire, Drummondville, Qc, J2C 7W9