Once you have added items to your cart, you are ready to proceed to checkout and complete your order.

To proceed to checkout:

1. Click “Cart” in the menu to reach the checkout.
2. (Optional) Sign in to your account by clicking “Sign in”
3. Click “Check out” after reviewing the items in your shopping cart.
4. Enter your contact information and a shipping address.
5. Click “Next” to review your order summary.
6. Enter your payment information and a billing address.
7. Click “Submit Order” send order to our secure payment gateway.

If the transaction is successful, you will reach a confirmation page.

Note:
We will email you a confirmation message with order details.

When your order has been sent, it will arrive within 21 days, depending on your delivery address.

For further information about shipping rates, go to Terms of Sales.

Note:
The transit time is calculated as of the first full day after the package leaves our facility.

Tracking Your Order:
Track your UPS–shipped order at UPS.com/ca. If you need to track your package, enter your tracking number in the appropriate field.

If the part is not available on our site, you can contact your nearest service center. Please consult our Dealor locator.

These credit cards may be used as payment methods:

• Visa
• MasterCard
• Visa or MasterCard prepaid credit or gift cards

Please note that you cannot cancel an order without an account.
If orders have not undergone the shipping process before 11:59 p.m. the same day, you may cancel them by accessing your account.

To cancel an order:

1. Go to My Account.
2. Click "Cancel Order".
3. Confirm that you want to cancel your order.

Once you have cancelled the order, we will email you a confirmation message.

You can also confirm a cancelled order by visiting My Account. The cancellation process will be considered successful once the order status is confirmed as “Cancelled”.

However, if your order has already been shipped and cannot be modified, you must request a Return Merchandise Authorization (RMA) number to receive a refund. You must follow instruction within the shipping confirmation email.

You can return parts purchased from our website if:

1. You make the return request within 30 days of receiving your order.
2. The part is in its original condition, meaning the same condition in which you received it.

To return a part you ordered:

1. Click on the appropriate link in the order or shipping confirmation email.
2. Fill out the email template with the name of the part(s) being returned, the reason for the return and any information that may be useful in processing your request. Do not erase the information already in the template.
3. Send the email to the address provided in the template.
4. Important: Wait until you have received an email with detailed instructions before sending back your package.
5. Follow the instructions in the email to prepare and ship your package.

The part(s) must be returned within 30 days.

After we receive and inspect the part(s), our team will authorize a refund on your credit card.

Creating an account is fast and easy! Create an account to save your shipping and billing addresses and view order history and shipping information.

To create an account:

1. Click Register.
2. Fill out each field.
3. Click "Register" at the bottom of the page.

We will email you a confirmation message after you have created an account.

Please note that you cannot cancel an order without an account.

If you have forgotten your password, you can reset it by undergoing the “Forgotten password” process on our website.

To request a password reset:

1. Go to Sign in page.
2. Click on "Forgotten password".
3. Enter your associated email address in the email field.
4. Click on "Reset password".
5. Follow the instructions in the email (sent via the associated email address).

Once you have set your new password, it will be valid immediately.

You can edit billing and shipping addresses in the Address section of Your Account.
To edit an address:

1. Go to the Address section in Your Account.
2. Click "Edit".
3. Fill out the fields to update your billing and/or shipping addresses.
4. Click on "Save" to update your addresses.

Note:
Updating an address in Your Account will not change the shipping address on any open orders you have already placed. If you need to change the shipping address on an order that has not entered the shipping process, cancel and place a new order with the updated address.